Refund Policy
This Refund Policy explains the terms and conditions regarding cancellations and refunds for services provided by Pro Guest Posting. As a service-based digital marketing agency, our policy is designed to balance client satisfaction with the intensive labor and third-party costs associated with our work.
1. General Policy
Due to the nature of digital marketing services—which involve manual labor, strategic planning, and non-retrievable expenses (such as publisher fees and software licenses)—all sales are generally final. Once work has commenced or costs have been incurred on your behalf, we cannot offer full refunds.
2. Service-Specific Terms
- SEO & Social Media Management: These are ongoing, monthly services. Refunds are not provided for months already serviced. You may cancel your subscription at any time; however, you will not be refunded for the current billing cycle.
- Guest Posting & Link Building: Once a placement has been secured or a post has been published on a third-party site, no refunds will be issued. If a placement fails to go live due to an error on our part, we will provide a replacement of equal or greater value or a credit toward future services.
- One-Time Projects (Audits, Strategy Maps): Once the final deliverable has been sent to the client, the project is considered complete and non-refundable.
3. Eligibility for Refunds
Refunds or partial credits may be considered under the following circumstances:
- Service Not Started: If you cancel a project before any research, strategy, or outreach work has begun, you may be eligible for a full refund (minus any transaction processing fees).
- Duplicate Payment: If you are accidentally charged twice for the same service, we will issue a full refund for the duplicate transaction immediately.
- Failure to Deliver: If we are unable to fulfill the specific deliverables outlined in your signed Service Agreement within the agreed-upon timeframe, a partial refund or service credit may be negotiated.
4. Non-Refundable Items
- Fees paid to third-party publishers or platforms.
- Work that has been reviewed and approved by the client at various milestones.
- Changes in search engine rankings (as SEO is subject to external algorithmic factors).
- Hours already logged by our creative and technical teams.
5. Requesting a Refund
To request a review of your account for a potential refund or credit, please email [email protected] with the following information:
- Your name and company name.
- The specific service purchased.
- The date of purchase and transaction ID.
- A detailed explanation of why you are requesting a refund.
We will review your request and respond within [5–7] business days.
6. Chargebacks
We encourage clients to contact us directly to resolve any billing issues. We view fraudulent chargebacks as a serious matter and reserve the right to terminate all ongoing services and report such incidents to relevant credit bureaus or legal entities.
7. Policy Updates
Pro Guest Posting reserves the right to modify this Refund Policy at any time. Changes will be effective immediately upon posting to this page.